LIFT Terms of Service

Last updated: 26 October 2026

Operator and contact

LIFT is operated by Wilson Symonds in Australia. Contact wilsonsymonds111@gmail.com for support, complaints, refunds or privacy requests. This identifies the operator from LIFT's existing records; it does not assert that LIFT is an incorporated company.

Service and safety

LIFT provides workout planning and logging, progress and nutrition tools, optional social features and AI coaching. It is not medical advice, diagnosis, treatment, physiotherapy or emergency assistance. AI answers and imported records can be wrong; check them before relying on them. Choose safe exercises and loads and seek qualified advice where needed. Stop exercise if you experience concerning symptoms.

Accounts and access

LIFT requires a paid subscription for normal app access. There is no ongoing free tier. You can keep local data and optionally link a reusable Apple, Google, email/password or username/password login where offered. Keep credentials secure. Local clearing, uninstalling or losing a device can remove local data; use Export & Recovery and available cloud recovery tools. A guest session or completed onboarding does not by itself prove paid entitlement. Features and testing access vary by app version.

Apple subscriptions

LIFT Dev on iOS offers weekly and annual auto-renewing subscriptions through Apple. The annual plan bills for one year upfront, not in weekly instalments. Its legacy product identifier ends in six_month, but StoreKit verifies a one-year duration. The paywall and Apple confirmation show the current local price, currency, billing period, included access and any eligible trial before purchase. Preview illustrations are not a live price quote. Do not buy if the displayed terms are unclear.

Payment is charged to your Apple account. Subscriptions renew automatically at the price and period Apple shows unless cancelled. Manage or cancel in iPhone Settings, your name, Subscriptions, LIFT, or https://apps.apple.com/account/subscriptions. Cancel at least 24 hours before the current period ends to avoid renewal. Cancellation normally stops the next renewal and leaves access until the paid period expires. An eligible trial may be offered separately after you close the Apple purchase sheet without subscribing. Starting that trial still requires confirming an auto-renewing subscription with Apple. It converts to the displayed paid plan unless cancelled before its trial deadline. Trials are not ongoing free access and are not offered on the normal paywall or promised to every user.

Use Restore Purchases with the purchasing Apple account to recover eligible access. Apple verifies purchases; pending, expired, refunded or revoked purchases may not provide access. No Android or public iOS payment availability is promised by these Dev testing terms. Existing paid rights and expressly promised access are preserved.

Refunds and guarantees

For an Apple purchase, request a refund at https://reportaproblem.apple.com or contact us for help. Apple administers its refund process; that does not remove LIFT's obligations or your remedies under applicable consumer law. Cancellation, uninstalling LIFT and deleting an account are separate actions and do not themselves request a refund or cancel Apple billing. No blanket no-refund rule applies.

Any additional money-back or muscle-gain guarantee actually shown when you joined will be honoured on the terms shown then, in addition to statutory rights. This includes the onboarding promise to follow the plan and gain muscle in six months or get your money back. Contact support with your purchase details and a description of the issue. We will not impose new retrospective proof requirements or treat a subscription cancellation, refund request or complaint as a waiver of your rights. These terms do not promise a particular medical or fitness result to every user.

Referrals and outside services

LIFT's ambassador feature offers a 15% revenue share for qualifying referrals. A new linked member can enter an invite code during the first 30 days of their account; the first valid referral is recorded, self-referrals are rejected, and using a code can add the inviter as a friend. A recorded referral or client-supplied transaction ID is not proof of verified revenue or an immediate payable balance. Revenue basis, refund adjustments and payment arrangements must be confirmed with the operator; we will honour any specific offer already made without adding retrospective hurdles. Disclose a financial interest when recommending LIFT. Do not spam or make misleading claims. Referral rewards never increase cash-draw entries.

Optional links to providers, tests, products and maps lead to outside services with their own prices and policies. Any referral interest should be disclosed where the link is offered. LIFT does not promise the quality or availability of those services.

Social use and privacy

The Privacy Policy explains public member profiles, friend-only health details, messages, contacts matching, AI processing and sharing. Linked workout and weight snapshots can be visible to other signed-in members. Use social controls and think before sharing sensitive information. Recipients can keep copies or screenshots. You retain your content rights and allow LIFT to process and display it as needed for the features you use. You must have the rights to content you share.

Do not harass, threaten, exploit others, post illegal or abusive content, impersonate people, upload malicious material, gain unauthorised access or disrupt the service. Use reporting/blocking controls or contact support. We may proportionately restrict harmful use, explain the reason where lawful and practical, and offer support review. This does not extinguish accrued payment or consumer rights.

Monthly cash promotion

No monthly cash draw is currently open. Buying or renewing a subscription now does not create an entry. The proposed promotion is disabled pending qualified legal, location, permit, final-rules and operational approval. Separate draw rules must be approved and shown before any qualifying entry period; subscription terms do not themselves establish a lottery or authorise paid-entry gambling.

Deletion and retention

Use Profile, Delete Account, or contact support to delete your account. Reauthentication may be required; the app reports failures so you can retry. Cloud deletion and local cleanup must complete before success is reported. Clear Local Data affects the device and is separate from account deletion. Apple subscription cancellation must be done separately. The Privacy Policy and account-deletion page describe retained copies and legal retention limits. Contact us if any data remains unexpectedly.

Availability, rights and disputes

We aim to provide reliable access and protect saved data, but software and networks can fail. Keep exports of important information. LIFT and its original software and branding belong to the operator or licensors. Nothing here excludes or limits a non-excludable consumer guarantee, remedy, privacy right, liability or right to seek legal relief, including under the Australian Consumer Law. Available remedies may include repair, refund, cancellation or compensation depending on the failure and law.

Contact support to try to resolve a complaint; this is not a mandatory barrier to a regulator, tribunal or court. No term prevents all lawsuits. Queensland law applies subject to mandatory protections and access to forums in your location. Material changes will be notified where required and published with a new date. They do not retroactively remove existing paid access, guarantees, accrued rewards or remedies.